Terms and Conditions of Use

Welcome to Maximum Pest Management. These Terms and Conditions of Use apply to your access and use of our website, online forms, booking pages, communications, inspections, audits, quotations, pest control services, treatment plans, payment plans, and related services provided by Maximum Pest Management in Singapore.

By accessing our website, submitting an enquiry, booking an audit, accepting a quotation, approving a payment plan, engaging our services, or communicating with us, you agree to these Terms and Conditions.

If you do not agree with these Terms, please do not use our website or services.

1. About Maximum Pest Management

Maximum Pest Management provides pest inspection, pest audit, pest control, pest prevention, treatment recommendation, and related pest management services in Singapore.

Our services may include inspections, treatment, prevention advice, follow-up support, and recommendations for pests such as ants, cockroaches, rodents, termites, mosquitoes, bed bugs, flies, and other common pest issues, depending on the property condition and service scope agreed with the customer.

2. Website Use

The information on maxpest.sg is provided for general information, customer education, enquiry, and booking purposes only.

While we aim to keep the website accurate and updated, we do not guarantee that all information on the website is complete, error-free, or suitable for every property or pest situation.

You agree not to misuse our website by attempting to hack, disrupt, copy, damage, overload, reverse engineer, scrape, spam, upload harmful files, or use the website for unlawful or misleading purposes.

3. Free Audit, Inspection, and Assessment

Where we offer a free pest audit, inspection, consultation, or assessment, this does not automatically mean that treatment will be performed.

The purpose of the audit is to understand the pest issue, inspect visible signs where reasonably accessible, identify possible risk areas, and advise whether treatment or prevention is recommended.

After the audit, we may recommend a treatment plan, prevention plan, further investigation, monitoring, housekeeping improvements, repair works, sealing works, moisture control, or no treatment if we do not find clear signs that treatment is necessary.

We aim to give honest recommendations based on what we can reasonably observe at the time of inspection.

4. No Guaranteed Permanent Elimination Unless Stated in Writing

Pest control reduces, manages, treats, or prevents pest activity based on the condition of the property and the agreed scope of service.

However, pest control does not guarantee permanent elimination of pests unless a specific written warranty is provided by Maximum Pest Management.

This is because pests may return due to factors outside our control, including but not limited to Singapore’s humid and rainy climate, open drains, shared pipes, neighbouring units, poor sanitation, food waste, water sources, moisture issues, cracks, gaps, structural defects, gardens, nearby construction, surrounding environments, untreated adjoining areas, customer non-compliance with recommendations, or new pest activity after treatment.

5. Resurfacing or Recurrence of Infestations

The resurfacing of pests after an audit, inspection, or treatment does not automatically mean that the service was defective, incomplete, or unsuccessful.

Pests may resurface when the original source was hidden or inaccessible, eggs or nests were not visible during inspection, pests entered from neighbouring units or surrounding areas, sanitation issues continue, moisture or food sources remain, structural entry points are not sealed, the property has shared drainage or piping, or the customer does not follow the recommended prevention steps.

Maximum Pest Management will assess each case reasonably based on the service scope, property condition, pest type, treatment method, timeline, payment status, and any applicable warranty stated in writing.

6. Scope of Service

The exact scope of service will be based on the quotation, invoice, service agreement, booking confirmation, written message, or treatment plan accepted by the customer.

Unless expressly stated in writing, our service does not include major repair works, renovation works, plumbing, electrical works, hacking, carpentry, deep cleaning, disposal of bulky waste, food waste removal, sealing of all structural gaps, dismantling of built-in fixtures, inspection of inaccessible areas, treatment of neighbouring units, or guarantee against future pest entry.

Any additional work outside the agreed scope may require a separate quotation and additional charges.

7. Customer Responsibilities

To allow us to perform the service properly and safely, the customer agrees to provide accurate information about the pest issue, correct contact details, correct property details, and safe access to the property and affected areas.

The customer must inform us of any safety risks, pets, children, elderly persons, pregnant persons, allergies, medical conditions, sensitive areas, food preparation areas, fragile items, valuable items, or building restrictions before service begins.

The customer must also follow preparation instructions, safety instructions, aftercare instructions, hygiene recommendations, housekeeping advice, and prevention steps provided by Maximum Pest Management.

If the customer does not follow our instructions, refuses access, delays the service, gives inaccurate information, or fails to address contributing conditions, this may affect the results and may void any warranty, free follow-up, or service entitlement.

8. Access to Property

The customer must ensure that our team has safe and reasonable access to the areas requiring inspection or treatment.

If we are unable to access certain areas, we may not be able to inspect or treat those areas properly. We will not be responsible for pest activity in areas that were inaccessible, locked, blocked, unsafe, hidden, concealed, or not disclosed to us.

If an appointment cannot proceed due to lack of access, incorrect address, no authorised person present, building restrictions, or customer delay, a cancellation, transport, or rescheduling fee may apply.

9. Safety and Treatment Instructions

Customers must follow all safety instructions given before, during, and after treatment.

Depending on the treatment type, customers may be advised to keep children, pets, food, utensils, bedding, clothing, or personal items away from treatment areas. Customers may also be advised to avoid entering treated areas for a certain period.

Maximum Pest Management will not be responsible for harm, contamination, damage, or reduced treatment effectiveness caused by failure to follow safety, preparation, or aftercare instructions.

10. Chemicals, Products, and Methods

We use pest control products, tools, and methods that we consider suitable for the pest issue, property condition, safety requirements, and service scope.

The choice of treatment method is based on our professional assessment and may vary depending on the pest type, infestation level, accessibility, safety concerns, and environmental conditions.

11. Mosquitoes, Breeding Sources, and Public Health

For mosquito-related issues, treatment alone may not be sufficient if stagnant water, breeding sources, or environmental conditions remain.

Customers are responsible for regularly checking and removing stagnant water or breeding sources within their property or premises.

Maximum Pest Management is not responsible for mosquito breeding, enforcement action, fines, or public health issues caused by stagnant water, poor maintenance, or conditions outside the agreed service scope.

12. Termites and Hidden Infestations

Termite activity may be hidden inside walls, flooring, ceilings, built-in cabinets, door frames, wooden structures, soil, or concealed spaces.

Unless invasive inspection is specifically agreed in writing, our inspection is limited to visible and reasonably accessible areas.

We do not guarantee detection of all hidden termite activity, concealed damage, or future termite entry unless expressly stated in a written service agreement or warranty.

Any repair, replacement, reinstatement, renovation, or structural assessment caused by termite damage is excluded unless expressly agreed in writing.

13. Bed Bugs and Re-Introduction

Bed bug treatment may require customer cooperation, preparation, laundering, decluttering, monitoring, and follow-up.

Bed bugs may be reintroduced through travel, luggage, second-hand furniture, visitors, neighbouring units, or untreated items.

Maximum Pest Management is not responsible for re-infestation caused by reintroduction, failure to prepare properly, refusal of recommended follow-up, or untreated external sources.

14. Rodents and Entry Points

Rodent control may involve inspection, baiting, trapping, monitoring, and recommendations to seal entry points.

Unless expressly included in writing, sealing, proofing, repair works, drainage works, door gap works, wall works, or structural modifications are not included in the standard service.

Rodents may return if entry points, food sources, waste areas, or surrounding environmental factors are not addressed.

15. Warranty or Follow-Up Services

Any warranty, free follow-up, callback, or service guarantee must be expressly stated in writing.

If no written warranty is provided, no warranty is implied.

Where a warranty is provided, it may be subject to conditions such as customer compliance with preparation and aftercare instructions, access for follow-up inspection, no new infestation source, no untreated neighbouring source, no major environmental changes, no renovation or cleaning that removes treatment, no tampering with bait or traps, and payment being made in full and on time.

Warranty coverage does not apply to pest activity caused by factors outside our control, customer non-compliance, inaccessible areas, new pest introduction, untreated neighbouring premises, conditions not disclosed during the initial service, or overdue payments.

Maximum Pest Management reserves the right to suspend or cancel warranty coverage, free follow-up visits, callbacks, or further support if any payment or instalment is overdue.

16. Quotations and Pricing

All quotations are based on the information available at the time of quotation.

Prices may vary depending on pest type, property size, infestation level, accessibility, treatment method, urgency, frequency, location, after-hours work, and additional services required.

If the actual condition differs from the information provided by the customer, Maximum Pest Management may revise the quotation before proceeding.

Unless stated otherwise, prices are in Singapore Dollars.

17. Payment Terms, Instalments, and Late Payment Charges

Payment must be made according to the terms stated in the quotation, invoice, booking confirmation, payment schedule, service agreement, or written confirmation from Maximum Pest Management.

Maximum Pest Management may offer installment payment arrangements for certain services, treatment plans, packages, or long-term pest management arrangements. Any instalment arrangement must be agreed in writing through a quotation, invoice, service agreement, payment plan, WhatsApp confirmation, email, or other written confirmation from Maximum Pest Management.

Where instalment payments are approved, the customer agrees to pay each instalment in full by the due date stated in the invoice, payment schedule, quotation, or written agreement.

Failure to pay any instalment on time may result in one or more of the following:

• A late payment administrative charge of S$30 for each overdue instalment;
• Late payment interest of 1% per month on the overdue amount, calculated from the due date until full payment is received;
• Suspension of scheduled treatments, follow-up visits, warranty coverage, callbacks, or support until the overdue amount is paid;
• Cancellation or voiding of any service warranty, free follow-up, or instalment privilege;
• The full outstanding balance becoming immediately due and payable;
• Refusal of further services, follow-up appointments, warranty claims, or future bookings while amounts remain outstanding;
• Recovery of reasonable debt collection, administrative, legal, or enforcement costs incurred by Maximum Pest Management in recovering overdue payments.

Late payment charges are intended to cover administrative time, follow-up effort, scheduling disruption, financing cost, and business loss caused by late payment. They are not intended to be punitive.

The customer must inform Maximum Pest Management as early as possible if they are unable to make payment on time. Any extension, revised payment schedule, waiver, or reduction of late payment charges is at the sole discretion of Maximum Pest Management and must be confirmed in writing.

Payment is only considered complete when the full amount has been received and cleared by Maximum Pest Management.

18. Cancellations and Rescheduling

Customers must inform Maximum Pest Management as early as possible if they need to cancel or reschedule an appointment.

A cancellation or rescheduling fee may apply if cancellation is made at short notice, if our team is already on the way, or if we are unable to proceed due to customer fault, lack of access, incorrect address, or absence of an authorised person.

Maximum Pest Management may also reschedule appointments due to staff availability, weather conditions, safety issues, emergencies, vehicle issues, regulatory matters, or circumstances beyond our control.

19. Refunds

Refunds are not automatic once inspection, audit, treatment, consultation, or service work has started or been completed.

Any refund request will be assessed based on the service scope, work performed, customer compliance, payment status, evidence provided, and whether any written warranty applies.

Where appropriate, Maximum Pest Management may offer a follow-up visit, correction, credit, partial refund, or other reasonable resolution at our discretion.

20. Service Results and Timeframes

Pest control results may not be immediate.

Depending on the pest type and treatment method, pest activity may reduce gradually over days or weeks. Some pests may appear more active temporarily after treatment before activity declines.

The customer agrees that treatment effectiveness depends on multiple factors, including infestation level, property condition, environmental conditions, sanitation, access, neighbouring sources, and customer cooperation.

21. Limitation of Liability

To the fullest extent permitted by law, Maximum Pest Management will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, loss of business, loss of rental income, loss of opportunity, emotional distress, reputational damage, or third-party claims arising from pest activity, recurrence, resurfacing, property condition, customer non-compliance, overdue payments, or use of our website or services.

To the fullest extent permitted by law, our total liability for any claim relating to our services shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under Singapore law.

22. Property Damage and Pre-Existing Conditions

Maximum Pest Management will take reasonable care when performing services.

However, we are not responsible for damage caused by pre-existing defects, weak structures, hidden damage, termite damage, water damage, poor workmanship, brittle materials, loose fixtures, old furniture, concealed wiring, concealed pipes, or customer failure to disclose risks.

Customers should remove or protect fragile, valuable, sensitive, or easily damaged items before service begins.

23. Customer Representations

The customer confirms that they are authorised to request services for the property.

If the customer is a tenant, agent, employee, property manager, or representative, the customer confirms that they have obtained the necessary permission from the owner, landlord, MCST, management office, employer, or authorised party where required.

Maximum Pest Management is not responsible for disputes between owners, tenants, landlords, agents, residents, MCSTs, or management offices.

24. Indemnity

The customer agrees to indemnify and hold Maximum Pest Management harmless from claims, losses, damages, costs, or expenses arising from incorrect information provided by the customer, lack of authority to book the service, failure to follow instructions, unsafe property conditions, denial of access, breach of these Terms, misuse of our website or services, third-party disputes, overdue payments, or conditions outside our control.

25. Photos, Videos, and Documentation

We may take photos, videos, notes, reports, or records during inspection or treatment for assessment, service documentation, quality control, training, customer communication, or dispute resolution.

We will not intentionally publish identifiable customer information, property addresses, or private property images for marketing purposes without consent.

Use of personal data will be handled according to our Privacy Policy.

26. Reviews and Testimonials

If you submit a review, testimonial, comment, photo, or feedback to us through Google, social media, WhatsApp, email, or other platforms, you allow us to use, display, or refer to it for service improvement, marketing, or customer support, unless you ask us not to.

We may edit testimonials for clarity, grammar, length, or formatting, provided the meaning is not materially changed.

27. Third-Party Links and Platforms

Our website may contain links to third-party websites, tools, booking systems, payment platforms, social media platforms, or communication apps.

We are not responsible for the content, security, accuracy, policies, or practices of third-party platforms.

Your use of third-party platforms may be subject to their own terms and privacy policies.

28. Intellectual Property

All content on maxpest.sg, including text, graphics, images, videos, logos, designs, icons, service descriptions, and website layout, belongs to Maximum Pest Management or its licensors unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or use our content for commercial purposes without our written permission.

29. Force Majeure

Maximum Pest Management will not be responsible for delay, failure, or inability to perform services caused by events beyond our reasonable control, including extreme weather, public health issues, regulatory restrictions, labour shortage, transport disruption, accidents, supply issues, building access restrictions, emergencies, or acts of God.

30. Changes to Services or Terms

We may update our services, pricing, website content, policies, and these Terms from time to time.

The latest version will be posted on maxpest.sg with the updated date.

Continued use of our website or services after changes are posted means you accept the updated Terms.

31. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore.

If a dispute arises, both parties agree to first try to resolve the matter in good faith through communication.

If the dispute cannot be resolved, the parties may pursue their rights under Singapore law through the appropriate courts, tribunals, mediation channels, or dispute resolution processes.

32. Contact Us

For questions about these Terms and Conditions, please contact:

• Website: maxpest.sg
• Email: [email protected]
• Phone: 1800-6297378 (MaxPest)
• Business Address: 54 Maude Road, Townshend Building, #02-06, Singapore 208346
• UEN: 53321582J