Privacy Policy | Maximum Pest Management

Maximum Pest Management

Privacy Policy

Last updated: 2 June 2026

Maximum Pest Management respects your privacy and is committed to protecting the personal data you provide to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, contact us, book an audit, request pest control services, or communicate with us through phone, WhatsApp, email, online forms, advertisements, or social media.

This Privacy Policy applies to all customers, website visitors, prospects, vendors, and individuals who interact with Maximum Pest Management in Singapore.

1. Personal Data We May Collect

We may collect personal data that you provide to us directly, including:

Your name, phone number, email address, property address, appointment details, service enquiry details, pest-related concerns, photos or videos of pest activity, property access information, billing information, payment records, messages sent through WhatsApp, SMS, email, forms, or social media, feedback, reviews, and any other information you choose to provide to us.

We may also collect technical information when you visit maxpest.sg, such as your IP address, browser type, device information, pages visited, referral source, and website usage data through cookies, analytics tools, advertising pixels, or similar technologies.

For pest inspections, audits, or treatments, we may also collect information relating to the condition of the property, pest activity, entry points, affected areas, and service recommendations. If photos or videos are taken during an inspection, they will be used mainly for assessment, reporting, treatment planning, internal records, or customer communication.

2. How We Collect Personal Data

We may collect personal data when you:

Submit an enquiry on our website, book a free pest audit, request a quote, contact us by phone, WhatsApp, SMS, email, or social media, respond to our advertisements, provide photos or videos of pest issues, confirm an appointment, make payment, leave a review, subscribe to updates, or communicate with our staff or technicians.

We may also receive personal data from third-party platforms you use to contact us, such as Google, Meta/Facebook, Instagram, WhatsApp, CRM systems, booking tools, advertising platforms, or referral partners.

3. Purposes for Collecting, Using, and Disclosing Personal Data

We may collect, use, and disclose your personal data for the following purposes:

To respond to your enquiries, arrange and confirm pest audits, inspections, or treatments, assess your pest concerns, provide quotes or recommendations, perform pest control services, send appointment reminders, contact you about your booking, prepare invoices and receipts, process payments, provide after-service support, manage customer relationships, improve our services, maintain internal records, handle feedback or complaints, comply with legal or regulatory requirements, protect the safety of our staff and customers, prevent fraud or misuse, and carry out business operations.

We may also use your contact details to send service updates, follow-up messages, promotions, educational pest prevention content, or marketing messages, where permitted by law or where you have given consent.

4. Marketing Communications

We may send you marketing messages about our services, promotions, pest prevention tips, or related offers through email, SMS, WhatsApp, phone calls, or other communication channels.

Where required, we will obtain your consent before sending marketing messages. For Singapore telephone numbers, we will comply with applicable Do Not Call Registry requirements unless an exemption applies or you have given clear and valid consent.

You may opt out of marketing communications at any time by contacting us or following the unsubscribe or opt-out instructions in our messages. Please note that even if you opt out of marketing messages, we may still contact you for service-related matters, such as appointment confirmations, invoices, payment issues, or follow-up support.

5. Disclosure of Personal Data

We do not sell your personal data.

We may disclose your personal data where necessary to:

Our employees, pest control technicians, contractors, service providers, website hosting providers, CRM or booking system providers, payment processors, accounting providers, marketing and advertising platforms, IT support providers, insurers, professional advisers, government authorities, regulators, law enforcement agencies, or any other party where required or permitted by law.

Where we engage third-party service providers, we will take reasonable steps to ensure they handle personal data appropriately and only for the purposes for which we disclose it.

6. Photos, Videos, Testimonials, and Case Studies

During inspections or treatments, we may take photos or videos of pest activity, affected areas, entry points, treatment areas, or property conditions for assessment, reporting, internal documentation, quality control, or service explanation.

We will not intentionally publish identifiable photos of your property, address, personal details, or testimonial for marketing purposes without your consent.

If you provide a review, testimonial, photo, or video voluntarily, we may use it for service improvement or marketing purposes only where permitted and appropriate.

7. Cookies, Analytics, and Advertising Tools

Our website may use cookies, tracking pixels, analytics tools, and advertising technologies to understand website traffic, improve user experience, measure advertising performance, and show relevant ads.

These tools may collect information such as your IP address, device type, browser, pages visited, time spent on the website, and actions taken on our website.

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

8. Accuracy of Personal Data

We rely on the information you provide to us to be accurate and complete. Please inform us if your personal data changes, such as your phone number, email address, property address, or appointment details.

9. Protection of Personal Data

We take reasonable steps to protect personal data in our possession or control from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

These steps may include limiting access to personal data, using password-protected systems, staff training, secure storage, internal policies, and working with reputable service providers.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

10. Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including service records, customer support, accounting, legal, audit, business, and regulatory purposes.

When personal data is no longer required, we will take reasonable steps to securely delete, anonymise, or dispose of it.

11. Transfer of Personal Data Outside Singapore

Some of our service providers, software systems, or cloud-based platforms may store or process personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the receiving party provides a standard of protection comparable to the protection required under Singapore’s Personal Data Protection Act.

12. Access, Correction, and Withdrawal of Consent

You may contact us to request access to your personal data, request correction of your personal data, withdraw consent for certain uses of your personal data, or ask questions about how your personal data is handled.

Please note that withdrawing consent may affect our ability to provide certain services to you. For example, if we are unable to contact you or retain necessary appointment details, we may not be able to proceed with your booking, inspection, treatment, or follow-up support.

13. Data Breach Management

If a data breach occurs, we will assess the situation and take reasonable steps to contain, investigate, and address the breach. Where required under Singapore law, we will notify the Personal Data Protection Commission and/or affected individuals as soon as practicable. Notifiable breaches must be reported to PDPC no later than three calendar days after the organisation assesses that the breach is notifiable.

14. Third-Party Websites

Our website or communications may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing any personal data.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, technology, or data protection practices.

The updated version will be posted on maxpest.sg with the latest revision date.

16. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, please contact: